Self-service becomes do it yourself
By: Bernice Hurst | 2 June 2003
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On paper, self-checkout sounds like a win win system. Customers can take control of the purchasing process, checking themselves out when they finish shopping. No need to stand in line or wait for staff to scan everything. Privacy can be maintained; no one else knows what they are buying. But is it really working? Bernice Hurst investigates.
On paper, self-checkout sounds like a win win system. Customers can take control of the purchasing process, checking themselves out when they finish shopping. No need to stand in line or wait for staff to scan everything. Privacy can be maintained; no one else knows what they are buying. But is it really working? Bernice Hurst investigates.
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