Self-service becomes do it yourself
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Summary: On paper, self-checkout sounds like a win win system. Customers can take control of the purchasing process, checking themselves out when they finish shopping. No need to stand in line or wait for staff to scan everything. Privacy can be maintained; no one else knows what they are buying. But is it really working? Bernice Hurst investigates. Read the complete article…
Date: 2 June 2003
Source: Bernice Hurst
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