UK: CountaClaim establishes database to help food industry deal with consumer complaints
Bristol-based CountaClaim has developed an online cross-industry complaint database, which it says will enable food and drink manufacturers in the UK to make better-informed decisions about how to deal with consumers' complaints. The database will store the details of complainants, so that companies will be able to discover their complaint history and identify consumers who complain repetitively. Companies will subscribe to the service, and submit the complaint they have received to CountaClaim, where it will be validated before entering the central database itself. Alternatively, subscribers can search the database first hand via the Internet.
Get full access to all content, just $1 for 30 days
A Message From The Editor
just-food gives you the widest food market coverage.
Paid just-food members have unlimited access to all our exclusive content - including 16 years of archives.
I am so confident you will love complete access to our content that today I can offer you 30 days access for $1.
It’s our best ever membership offer – just for you.
Dean Best, editor of just-food
- Nestle India grows with global, digital innovation
- How Nestle tackles Indian challenges - interview
- Lamb Weston goes it alone: six things to learn
- Analysis: Tyson's shrewd investment in Beyond Meat
- Thailand: convenience to continue to thrive
- Mars launches Maltesers in the US
- Campbell backs US nutrition start-up Habit
- Bel takes majority stake in MOM Group
- Mondelez focuses on margins as sales slip
- Nestle's Buitoni to remove GMOs
- The Big 15: Strategies and Priorities of Top Packaged Food Players in Comparison
- Packaged Food: Quarterly Statement Q3 2016
- Omega-3 in Food and Beverage:Time for a Reboot?
- Global Food Packaging: Innovating for Greater Convenience and Quality Image
- Meat Processing in China - Industry Market Research Report