UK: Tesco.com about to turn a profit
The news that Tesco.com is close to profitability is being interpreted as vindication of its decision to pick and dispatch orders from customers' local stores rather than using warehouses. To minimise disruption in stores, pickers work in two strict time frames (6am to 10am and midday to 4pm, when stores are generally least busy).
Customers pay a £5 delivery charge, which has met with little customer resistance given that the average order value is £85, says chief executive John Browett.
Tesco.com currently accounts for 2% of Tesco group turnover, although Browett believes it has potential to generate 10-20% of turnover within the next ten years.
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