Blog: Dirty glasses and loud music

Catherine Sleep | 10 January 2007

What really gets your goat when dining in a restaurant? A new survey shows that dirty glasses are the number one bugbear, but there are oh so many to choose from.

The top five complaints as revealed by the survey, carried out on behalf of Luigi’s Napkins, were dirty glasses, compulsory service charges, overfriendly waiting staff, people talking loudly on other tables and music that’s too loud. I’d put compulsory service charges at the top of that particular list, but my worst horror didn’t even make the top five.

What upsets me the most is hearing a senior member of staff be rude to a junior colleague. Hierarchies exist in every profession, but occasionally you can’t help but notice a floor manager really lay into a waiter. It makes me cringe and want to leave the restaurant, or have a go at the senior member of staff, but that’s not easy and of course as a diner you only ever see half the picture.

What else? Dishes that arrive and don’t resemble the menu description; tables too close together; waiters getting snooty if you ask for tap water rather than bottled; an unimaginative soft drinks list; an overpriced wine list… I could go on. There’s a very fine line between the discerning diner and the simple fusspot; not sure which side of it I fall. What bugs you?



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