Blog: Lidl goes loopy

Catherine Sleep | 3 February 2004

A shopper at a Welsh branch of German hard discounter Lidl is reported to have been banned from the store – on account of her deficient trolley etiquette.

Patricia Evans allegedly pushed her trolley (shopping cart) alongside the checkout facing forwards, and refused to turn it around when asked. The store manager took her money and then informed she was henceforth banned.

It’s an amusing and probably exaggerated story, but it does raise some interesting points.

Firstly, it backs up commonly held theories that the Germans really do rate ‘Ordnung’ more highly than Brits. Having for many years worked in Germany, I’d agree – although they’re TERRIBLE at queuing. But then, queuing is a national pastime in Britain so I arrived with high expectations.

Secondly, no, you cannot expect the same service and flexibility in a hard discount outlet as you can in a top-end food retailer. To quote the outraged Ms Evans, “They don't talk to you like that at Marks & Spencer".

Finally, any store is only as good as its manager. A professional, enthusiastic and resourceful store manager should be able to defuse issues like this before the customer leaves the store, and certainly before they hit the national papers.

Trolley turmoil


BLOG

Danone closes WhiteWave, who will acquire Stonyfield?

Danone completed its US$12.5bn acquisition of WhiteWave Foods this week. The move will roughly double Danone's presence in North America, where WhiteWave is a top four dairy player. ...

BLOG

Premier Foods pension news offers cheer but challenges remain

Premier Foods plc revealed today (28 March) it has secured a deal with its pension scheme trustees that will see the UK food maker reduce its pension burden....

BLOG

Another reshuffling of pack at Hain Celestial

Hain Celestial, under the scrutiny of the investment community in recent months and facing some challenges in its domestic market, has announced another shuffling of its management pack....

BLOG

FrieslandCampina looking to sell final non-dairy asset

FrieslandCampina, which today served up higher profits but lower sales for 2016, is ready to offload the last non-dairy business owned by the Dutch cooperative giant....

just-food homepage



Forgot your password?