Blog: Technology has its weak link too

Catherine Sleep | 20 October 2003

As a home worker I have come to rely heavily on my broadband Internet connection and, of course, my telephone. So you can imagine my distress when I awoke one morning last week to find my telephone line dead. A call to my service provider (thank heavens for my mobile) confirmed that, indeed, the line was down. As the company was predictably unable to forecast with any degree of precision when it might be resurrected, I was reduced to sitting at home, offline, afraid to venture out in case I missed the dude with the toolbox.

As the editor of a website, every task proved a challenge. I was reduced to dictating the weekly newsletter to news editor Kate over my mobile, and her workload increased dramatically as she handled the several hundred emails I receive each day on top of her own busy inbox. The only upside was that I was finally prompted to turn my attention to some longer term projects that usually get sidelined in favour of more pressing matters – but even this proved frustrating without being able to check facts on the Internet or email industry contacts.

One thing I learned is how important my colleagues are. When technology let me down, they helped me work through it. I also learned I need a whizzy-zizzy mobile that allows me to access the Internet…. well, Christmas is on its way, perhaps I’ll ask Santa.

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