Blog: When the old ways are best
Catherine Sleep | 16 September 2004
Austrian supermarket operator Billa launched its hi-tech store in Purkersdorf with much fanfare a few years back. But the people have protested!
Speaking shopping trolleys (carts), automated checkouts and a courteous cleaning robot that asked customers to make way: it all sounds very useful and state-of-the-art. But customers found the speaking trolleys irritating, while the robots bumped into them. Worst of all, the automated checkouts may have helped prevent queues there, but opportunistic thieving meant the company had to check bags at the door – so the queue just formed there instead.
I hope they don't throw the baby out with the bathwater though; some of the ideas are bound to have been positive for shoppers. We're just less good at mentioning or even noticing those, aren't we?
Danone completed its US$12.5bn acquisition of WhiteWave Foods this week. The move will roughly double Danone's presence in North America, where WhiteWave is a top four dairy player. ...
Premier Foods plc revealed today (28 March) it has secured a deal with its pension scheme trustees that will see the UK food maker reduce its pension burden....
Hain Celestial, under the scrutiny of the investment community in recent months and facing some challenges in its domestic market, has announced another shuffling of its management pack....
FrieslandCampina, which today served up higher profits but lower sales for 2016, is ready to offload the last non-dairy business owned by the Dutch cooperative giant....
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