Marc Bolland has completed a year at the helm of Marks and Spencer. He outlined the skeleton of his plans for the UK retailer in November last year, and has continued to add meat to the bones as the year progressed. With the retailer's full-year results yesterday (24 May), another layer was added to the body with Bolland outlining the retailer's European ambitions and its plans to segment its stores by demographic. How successful has Bolland's first year as chief executive been? And what do industry watchers make of his plans? Petah Marian reports.