Success Case Study: Swiggy Food Delivery - A disruptive food-tech start-up that has revolutionized the food delivery space in India

Success Case Study: Swiggy Food Delivery - A disruptive food-tech start-up that has revolutionized the food delivery space in India

Published: March 2019
Publisher: GlobalData
Product ref: 309893
Pages: 28
Format: PDF
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In the four years since its inception, Swiggy has expanded to 60 Indian cities with a network of 55,000 restaurant partners and a fleet of over 120,000 delivery drivers. Despite fierce competition and high operating costs, it registered strong growth in operating revenues and order volumes through FY 2018. The company raised about $1.45 billion in funds through 2018, making it one of the most valuable food tech start-ups in the country.

Swiggy, a food-tech startup, has emerged as one of the top companies in the highly competitive Indian hyperlocal food-delivery market.


• Swiggy identified an underserved need for convenient and more personalized food-delivery services among net-savvy urban Indians.
• The company adopted a data-driven and customer-centric approach to executing orders in a timely and dependable manner.
• Swiggy has gained a strong following through its constant commitment to refining its user experience and develop innovative service offerings to fulfill various consumer needs.
• There is strong demand for hyperlocal services that offer convenience and time savings to consumers with consistent quality and reliability.
• Food delivery services need to shift focus from customer acquisition to customer retention.

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• Access valuable strategic take-outs to help direct future decision-making and inform new product development.

Companies Mentioned
Bundl Technologies
and Yumist
Accel Partners
SAIF Partners
Norwest Venture Partners (NVP)
RB Investments
Bessemer Venture Partners
DST Global

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Related research categories

By sector: Case studies (in Trends)

By market: India (in Asia), India (in BRICM)

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