Englewood, Colo.-based restaurant chain Champps Entertainment has promoted two members of its management team and appointed a new director of marketing. Don Lamb, formerly VP, operations, was promoted to senior VP and COO and Craig Heide was named VP, human resources. As COO, Don Lamb will manage the day-to-day operations of the company. Lamb joined Champps in 1996 as director of operations and was promoted to vice president of operations in 1999. He has more than 25 years of restaurant operations management experience; 16 of which were spent with Houlihan's, a division of Gilbert Robinson. He was also director of operations for Ruby Tuesday's for a number of years.