Blog: Kudos to Nestlé

Catherine Sleep | 19 July 2004

Just to confound the myth that the media are only interested in bad news stories, here’s a heart-warming tale of good deeds for you. news editor Kate Barker has bravely volunteered, along with her mother, to make the wedding cake for her elder sister’s upcoming nuptials. But their carefully laid plans came a cropper when they were unable to locate any white chocolate ‘Matchmaker’ sticks with which they had been planning to trim the cake.

Kate’s Mum phoned up Nestlé UK last week, and the woman she spoke to went to find out and phoned back a day or so later to say they don't make them anymore and don't have any left in stock anywhere. Arrrgh….!

However, she suggested some alternatives – white chocolate Maltesers and After Eights. Mrs Barker asked where she could buy white chocolate After Eights and the woman said she'd send some over. So they now have twelve 300g boxes of white chocolate After Eights totally free.

How's that for customer service? Nice one, Nestlé.


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