Blog: When the old ways are best

Catherine Sleep | 16 September 2004

Austrian supermarket operator Billa launched its hi-tech store in Purkersdorf with much fanfare a few years back. But the people have protested!

Speaking shopping trolleys (carts), automated checkouts and a courteous cleaning robot that asked customers to make way: it all sounds very useful and state-of-the-art. But customers found the speaking trolleys irritating, while the robots bumped into them. Worst of all, the automated checkouts may have helped prevent queues there, but opportunistic thieving meant the company had to check bags at the door – so the queue just formed there instead.

I hope they don't throw the baby out with the bathwater though; some of the ideas are bound to have been positive for shoppers. We're just less good at mentioning or even noticing those, aren't we?

Robot wars


BLOG

US food agency hints at direction of travel with "policy roadmap"

It's light on specific details but a new "strategic policy roadmap" for 2018 from the US Food and Drug Administration should give manufacturers a sense of where the agency could be looking to act this...

BLOG

Vegan tourist tales

I sampled some of the products launched in the UK in the New Year, aimed at those seeking to eat more healthily or cut down on their meat consumption....

BLOG

"We're evolving" - flagship US lobby group insists change coming as more members quit

Hershey and Cargill are the latest US-based food majors to have decided to leave The Grocery Manufacturers Association - and the lobby group says it is looking to change to meet the "disruption" in th...



Forgot your password?