UK retailer Waitrose is testing the use of lockers for grocery shopping made through its click-and-collect service.

The lockers are being used at Waitrose’s HQ in Bracknell before a planned roll out to stores next year.

Go deeper with GlobalData

Data Insights

The gold standard of business intelligence.

Find out more

Shoppers on waitrose.com would be able to collect their shopping using a PIN number from the temperature-controlled lockers. The service is free if the order is over GBP50. A shop made before 11:45 can be picked up the next day.

Waitrose is also planning to expand a drive-through service that has been trialled at five stores.

Robin Phillips, Waitrose’s e-commerce director, said: “Giving our customers as many ways as possible to buy and collect their groceries on the move is key to building on the phenomenal growth seen at waitrose.com. Collection lockers will unlock the potential to reach customers in locations where we don’t have a shop and which are very convenient, such as on the way home from work or the school run.”

GlobalData Strategic Intelligence

US Tariffs are shifting - will you react or anticipate?

Don’t let policy changes catch you off guard. Stay proactive with real-time data and expert analysis.

By GlobalData

Just Food Excellence Awards - Have you nominated?

Nominations are now open for the prestigious Just Food Excellence Awards - one of the industry's most recognised programmes celebrating innovation, leadership, and impact. This is your chance to showcase your achievements, highlight industry advancements, and gain global recognition. Don't miss the opportunity to be honoured among the best - submit your nomination today!

Nominate Now