Sainsbury’s has apologised to online shoppers after it was unable to deliver their food by Christmas.
Customers who ordered Christmas food on the retailer’s website lost their delivery slot if they clicked back to check their order.
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The glitch meant that Sainsbury’s could not guarantee a delivery time slot before 25 December.
A spokesperson for the supermarket said: “We have been contacted by a small number of customers who found their online delivery slot cancelled when they reviewed their order. In the majority of cases we have been able to re-book their deliveries.
“However, in a small number of cases we were unable to offer a suitable alternative and we have offered these customers a gesture of goodwill. We apologise unreservedly to customers who have been inconvenienced in any way.”
He added that the problem affected less than 100 shoppers.
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By GlobalData
