Alan Feldman, president of McDonald’s USA, yesterday announced that Paul Saber, McDonald’s U.S. franchisee and chairman of the National Leadership Council of owner/operators, will join McDonald’s USA as a senior vice president. In this position, Saber will work with McDonald’s senior management and franchisees, focusing on enhancing the customer experience in McDonald’s restaurants nationwide. He will report directly to Feldman and join the U.S. senior management team.
“Delivering the highest level of customer satisfaction is our number one priority, and Paul is one of the best and most dedicated practitioners and advocates of outstanding quality, service and cleanliness — the cornerstones of our business. He brings the experience and personal passion for the business that will help us achieve our vision of being the world’s best quick service restaurant experience,” said Feldman. “I am confident that Paul’s knowledge of the McDonald’s system and his owner/operator perspective will be powerful assets as we focus on increasing sales and growing our U.S. business.”
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Saber began his McDonald’s career in 1985 as a franchisee in the Atlanta Region. For the past decade, he has owned and operated a dozen McDonald’s restaurants in Albuquerque, N.M. Throughout his 16-year history with McDonald’s, he has held numerous leadership roles within the franchise organization.
“I have a tremendous amount of enthusiasm for and a strong commitment to this business,” said Saber. “I am excited about my new role working with the company and owner/operator community to deliver an even higher level of customer satisfaction.”
Saber will transition into his new position over the next few months. He will be relocating to the Chicagoland area with his wife and two children.
McDonald’s is the leading global foodservice retailer, with more than 28,000 restaurants in 120 countries, serving over 45 million customers every day. Approximately 80 percent of McDonald’s restaurants worldwide are owned and operated by independent, local businessmen and women.
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