Eurest, the business and industry subsidiary of Compass Group, has secured a
new ten year contract with British Airways, to be the sole provider of the
airline’s employee restaurant and vending services in the UK, and all
passenger lounge catering services in the UK, USA and Canada.
The contract extends Eurest’s current business with British Airways in the
UK to additionally include all 19 north American passenger lounges. The
new contract will involve Eurest providing staff restaurant and vending
services to over 25,000 BA employees across 16 sites in the UK, including BA
’s Waterside headquarters near Heathrow Airport, which was heralded as a
revolutionary workplace environment when it was built in 1997.
Eurest will also provide food services to nearly six million passengers
using British Airways’ 34 lounges in the UK and north America every year,
which are currently open to all British Airways’ Concorde, First and Club
World/Europe passengers together with Gold and Silver tier members of the
British Airways Executive Club and eligible One World alliance passengers.
The staff restaurants will serve a full range of menu options, from English
breakfasts to main meals and will change daily. BA employees will be able to
choose from soups, such as coriander and carrot to French onion; vegetarian
options such as roast pepper stuffed with savoury cous cous and red lentil
and leek au gratin; as well as pasta and pizza dishes; and a wide choice of
meat and fish offers, sandwiches and snack items.
On offer in the passenger lounges is a range of beverages, sandwiches,
snacks and fresh fruit.
British Airways first outsourced its catering in 1982 to Sutcliffe Catering,
which became part of Compass Group following the merger of the foodservice
business of Sutcliffe’s parent company, Granada, with Compass in July 2000.
The operating company name has recently changed to Eurest.
Mike Bailey, group chief executive of Compass Group, said: “The ten year
extension to the contract and the additional business in north America is
testimony to the unique relationship we have developed with British Airways,
which we have achieved by creating a strong and dedicated team to provide a
highly personalised, flexible and innovative service.
“Being a global player enables us to add value to the businesses we serve by
securing preferential deals, whilst maintaining superior quality and product
Tony King, general manager, global catering at British Airways, added: “ A
key factor in our decision to reappoint Eurest and extend their business
with us has been the company’s ability to meet BA’s agenda of enhancing
quality and service to our customers and staff whilst improving cost