UK retailer Waitrose has reorganised its retail services division in order to increase its focus on improving “customer experience”.
The company has moved Helen Keppel-Compton, currently head of procurement, to retail services director.
Go deeper with GlobalData
Around 100 employees will leave the division – with 75 people being redeployed within Waitrose and 13 redundancies, a spokesperson for the group confirmed.
The spokesperson said the new retail services team covers three areas. These include: “retail coordination (the central point of coordination for all of our branch/store activity), customer experience and retail change.”
“One of the main changes is a team specifically geared around the customer experience,” the spokesperson emphasised.
See Also:
How well do you really know your competitors?
Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.
Thank you!
Your download email will arrive shortly
Not ready to buy yet? Download a free sample
We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form
By GlobalData
