NetGrocer.com, a category leading nationwide on-line retailer, announced today that it was ranked #1 in the first ever “National Shipping Services” profile, in the Gomez Advisors Fall 2000 Internet Grocery Services Scorecard (www.gomez.com). NetGrocer also ranked within the top 10 across the board highlighted by a ranking of 3rd in Customer Confidence.
A Gomez analyst remarked, “NetGrocer.com wins the inaugural ‘National Service’ profile, indicating that it clearly is the top national drygood grocery service. Not everyone can get Webvan, but everyone in the lower 48 can use NetGrocer.com.” Gomez also stated, “For people in ‘shopping mode’ who know what they want, as most grocery shoppers do, NetGrocer is a top e-commerce site that will aptly serve the masses’ needs.”
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Jim Chambers, CEO of NetGrocer.com comments, “Our goal is to provide households in the lower 48 states a fast, hassle free way to restock their pantries using name brand, non-perishable household products. The rankings not only reward our efforts, they showcase the excellent customer service we strive for. The pursuit to provide shoppers with reliable service and innovative shopping solutions is an ongoing effort and one that will never stop at NetGrocer.”
In its review, Gomez noted, “NetGrocer.com’s customer service performance was excellent on the phone as well as through e-mail during our tests this quarter. All responses came back accurate and in a timely fashion. This site is one of the only sites that offers continuous replenishment — the ability to have items purchased every week automatically shipped to your door.”
NetGrocer.com enables shoppers nationwide, regardless of zip code, to purchase non-perishable groceries, drug store items, general merchandise and other household replenishment items on-line, with no membership fees, and have them delivered to their homes and offices via a low cost, no signature required Federal Express (NYSE: FDX) delivery service. In February 2000, the Company was highly ranked by Gomez Advisor’s Internet Grocery Services Scorecard. In July of 1999, NetGrocer received the highest ranking (four stars) from Yahoo! Internet Life for ease of navigation and purchasing and ranked sixth on ZDNet’s 10 Best Practices in E-Commerce list. NetGrocer prides itself in providing on-line grocery shopping with no carts, no lines and no hassles. Privately held NetGrocer, whose two largest investors are Parmalat SPA and Cendant Internet Group, is headquartered in North Brunswick, New Jersey.
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